Important information about our services and policies
Last updated: January 8, 2026
Effective Date: 18 September 2024
Global Tutors provides online tutoring services for students from Grade 4 to Grade 12 or equivalent international levels. Lessons are delivered by independent tutors through interactive, curriculum-aligned teaching methods. These may include project-based learning, role-playing activities, hands-on tasks, and gamified learning.
Tutors assess each student’s goals, curriculum requirements, and learning needs. They then prepare a personalised learning plan. Pricing varies based on tutor qualifications, experience, subject expertise, and availability. All fees are communicated clearly before lessons begin.
One credit equals one 60-minute lesson.
Students and parents may book lessons on any schedule, including weekly, twice weekly, or intensive preparation before examinations. Credits remain valid for 12 months from the date of purchase. All credit packages must be paid in full before lessons begin. Students and parents are responsible for booking lessons within the validity period.
Global Tutors assists in tutor matching but cannot guarantee the future availability of any tutor. Tutor replacements may occur due to illness, scheduling conflicts, or discontinuation. Consistent tutoring with one tutor is encouraged, but not guaranteed.
Parents and students are encouraged to provide school materials when required, including past papers, assignments, or curriculum documents.
Tutors working through Global Tutors act as independent contractors. They are responsible for their own tax compliance, equipment, and working environment. Tutors are paid per completed lesson. Global Tutors does not guarantee minimum hours, fixed income, or consistent student volume.
All tutors complete screening, interviews, reference checks, and an annual police clearance. Additional documentation may be requested at any time. Tutors must maintain professional conduct, confidentiality, punctuality, and compliance with Global Tutors policies.
Tutors must prepare lessons in advance using curriculum-aligned, age-appropriate, and interactive methods. Lesson plans should be adapted to each student’s goals and needs. Tutors may request learning materials from students when necessary. Tutors may use their own resources or materials supplied by the academic team.
Tutors must maintain accurate profiles that reflect their timetable, subjects, qualifications, and lesson notes. They must enter lessons on time and maintain professionalism throughout sessions. Lessons should be student-centred and designed to promote engagement through appropriate teaching methods.
Tutors may receive opportunities through platform notifications or through manual placement by the Global Tutors team. Tutors must manage their schedules responsibly and honour accepted commitments. They must respond promptly to messages from students, parents, or Global Tutors staff.
Once matched, tutors may coordinate session times directly with families within Global Tutors communication guidelines.
Lesson preparation may include exercises, quizzes, reading assignments, worksheets, revision notes, or project-based tasks. Tutors may ask students for school materials to ensure alignment with their curriculum. The academic team may assist with specialised resources or exam-preparation materials. All lesson content must comply with copyright requirements and be age-appropriate.
Homework is optional and must be purposeful and aligned with the student’s learning goals. Tutors must provide regular updates including progress summaries, recommended strategies, short-term objectives, and long-term goals.
Tutors must notify Global Tutors and the family at least 24 hours before a cancellation. Tutors must maintain a reliable schedule and ensure they have a stable internet connection, functioning equipment, and a professional teaching environment.
A strike system applies:
Unnotified absence equals one strike.
Two strikes may result in removal from the platform.
Tutors must provide ongoing feedback outlining strengths, areas for improvement, recommended strategies, and learning goals. Tutors must notify Global Tutors if concerns arise or if extra support is required.
To protect students and maintain fairness, tutors may not:
Any breach may result in removal, held payments, liability for losses, or legal action.
LessonSpace accounts provided by Global Tutors are for Global Tutors students only. Tutors may not invite external students or use LessonSpace for freelance work. Misuse may lead to termination or legal recovery of losses. LessonSpace activity may be monitored.
Students must attend sessions on time. Arriving more than 15 minutes late without notice results in forfeiture of the session. For students under 16, parents must ensure that the student is prepared and adequately supervised.
Students must participate actively, complete tasks, and follow tutor instructions. Parents are responsible for creating a distraction-free environment.
All participants must behave respectfully. Misconduct may result in warnings, removal from a session, suspension, or termination.
Parents must provide stable internet, a suitable device, and responsible usage of the platform.
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows are charged in full.
Tutors must give at least 24 hours notice. Sessions will be rescheduled at no cost or covered by another tutor.
Credits expire 12 months after purchase. Expired or unused credits are not refundable unless exceptional circumstances apply.
Refunds may be granted in cases of:
Supporting documentation may be required.
Users must keep login details secure. Accounts that are shared or compromised may be suspended.
Tutoring sessions may be recorded for quality assurance, dispute resolution, and child protection. Recordings are stored securely for 30 days and are accessed only by authorised staff. They are not used for marketing.
Global Tutors complies with POPIA, the Australian Privacy Act 1988, and relevant international laws.
Global Tutors provides platform support. Parents must assist younger students with technology.
Disputes must be reported within seven days. Global Tutors will review relevant information, including recordings where applicable, and respond within fourteen days. Outcomes may include replacement sessions, refunds where allowed, or tutor-quality review.
Global Tutors may suspend or terminate services for misconduct or breach of policy.
Repeated behavioural issues may result in suspension without refund.
Examples include poor-quality lessons, dishonesty, confidentiality breaches, unauthorised communication with clients, LessonSpace misuse, or non-compliance with safety laws.
Possible actions include removal, withheld payments, legal action, or reporting to authorities. Appeals may be submitted within seven days. Management decisions are final.
Global Tutors operates under a multi-entity structure fully owned and managed by Yeutopia Pty Ltd (Australia). Yeutopia Pty Ltd owns the Global Tutors brand and manages all systems, operations, academic oversight, customer service, compliance, and policy decisions.
Global Tutors Pty Ltd (South Africa) acts only as the local operating and billing entity for South African clients. It does not operate independently and does not make management or policy decisions.
South African clients
Contract with Global Tutors Pty Ltd (South Africa) and are subject to South African law.
Australian clients
Contract with Yeutopia Pty Ltd (Australia) and are subject to Australian law.
International clients
Must comply with their local mandatory laws. Where permitted, disputes default to Australian law.
South African disputes are heard in South African courts.
Australian disputes are heard in the appropriate Australian state court.
International disputes are heard in Australia unless required otherwise by local law.
Serious misconduct, fraud, or child-protection concerns may be reported to South African, Australian, or relevant international authorities.
Both parties must attempt mediation before litigation.
Students aged 18 and over may manage their own accounts. For students under 18, a parent or guardian must manage the account, consent to data processing and recordings, and provide appropriate supervision.