Important information about our services and policies
Last updated: January 8, 2026
Effective Date: 18 September 2024
Global Tutors is an online tutoring organisation serving students internationally. The business is owned and operated by Yeutopia Pty Ltd (Australia). Yeutopia Pty Ltd manages all data processing, platform systems, tutor oversight, privacy compliance, and internal administration.
Global Tutors Pty Ltd (South Africa) serves only as the local contracting and billing entity for South African clients and tutors. It does not act as an independent data controller.
Privacy enquiries may be sent to: info@globaltutors.co.za
Global Tutors complies with POPIA, the Australian Privacy Act 1988, GDPR, and other applicable international privacy regulations.
We collect personal information necessary to deliver tutoring services and operate our platform.
Name
Email address
Phone number
Address
Learning goals
Curriculum details
Academic performance information
Scheduling preferences
Student profiles
IP address
Browser type
Device information
Usage data
Cookies and tracking data
Emails, messages, and any correspondence with Global Tutors
All tutoring sessions are recorded for child protection, quality assurance, and dispute resolution. Recordings are not shared externally and are not used for marketing.
We use personal data to:
We process personal information on the basis of:
Consent
Contractual necessity
Legitimate interests
Legal compliance
Consent is obtained during account creation, cookie acceptance, consent to recordings, and newsletter opt-ins.
Information may be shared with:
Lesson management systems
Recording platforms
Payment processors
All service providers act as data processors and must comply with privacy requirements.
Only the minimum necessary information is provided for tutoring services.
Information may be shared with legal authorities when required by law or in cases of safeguarding concerns.
We use multiple safeguards to protect data, including secure storage, access controls, encryption, and continuous monitoring. Despite these measures, no system can be guaranteed completely secure. We continually update our systems to maintain strong data protection.
Session recordings are stored for 30 days unless required for a dispute or investigation. User profiles are retained for a reasonable period following inactivity, unless deletion is requested. Legal and financial records are retained as required by law.
Under POPIA, GDPR, and related laws, users may request:
Access to their data
Correction of inaccurate information
Deletion of data
Restriction of processing
Objection to certain uses
Withdrawal of consent
Data portability
Requests may be sent to info@globaltutors.co.za. Responses are provided within 30 days.
Data may be transferred from South Africa to Australia for processing by Yeutopia Pty Ltd. All transfers follow POPIA, GDPR, and international safeguards. Reasonable steps are taken to ensure that transferred data receives equivalent protection.
Cookies are used to personalise site usage, analyse performance, and improve functionality. Users may disable cookies in their browser settings.
This policy may be updated as needed. Significant changes will be communicated through email or a notice on the website.
Email: info@globaltutors.co.za
South African Information Regulator:
Website: https://www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za